FAQs

Product information questions:

What is Vicostone?

Vicostone is the pioneer in the development and manufacturing high-quality quartz surfaces. We proudly bring our cutting-edge technology and State-of-the-art designs, wich also include the largest selection of Jumbo size slabs on the Canadian market.

Where are Vicostone's products made?

Production is based in Vietnam – a country that many luxury brands turn to for its solid reputation for quality craftsmanship.

How long has Vicostone been in countertop business?

Vicostone has been in the countertop business since 2002 is considered as one of the largest quartz surface manufacturer in the world.

What is the percentage of quartz in Vicostone's products?

Vicostone’s products are made from up to 93% of natural quartz grain. This proportion is certified by our Declare label, provided by the International Living Future Institute – a well-known international organization headquartered in Seattle (USA).

What technologies does Vicostone use?

Vicostone is manufactured using authentic Bretonstone® (Italy) technology. We invested in six Bretonstone productions lines which supply approximately 25 million square feet of quartz slabs annually.

What is Bretonstone Technology?

Bretonstone ® (Italy) is the most recognized technology in the world to manufacture large engineered slabs. Find out more about Bretonstone ® Technology here: https://www.breton.it/en/engineered-stone/bretonstone-slabs.

What are the differences between Vicostone compare with other quartz surfaces manufacturers?

– Most manufacturers focus on monochromatic shades of either white, beige or grey. Vicostone specializes in the marble look that now dominates in kitchen and bath design. Acknoledging that nature has a richer palette, Vicostone’s designers include subtle streaks of other colors to more closely mimic the original.
– We offer most of our collection in Jumbo slabs (size 130″ x 65”) which are more cost efficient and can be featured as a large seamless island.
– We sell guaranteed premium products.

Does the design/veins go through the full body of the slab?

Yes, Vicostone’s design is solid all the way through the slab. The look you see on the surface can also be showcased in a wide variety of edge profiles.

Will my countertop look like the design on the website?

Computer and phone screens display colors differently. Please order samples of our designs from our website to see the actual color of our products. Vicostone quartz is engineered to have consistent movement and veining. However, differences in patterns and shade will occur between production runs. Please consult with a Vicostone representative for questions regarding specific designs.

Where can I see more installations with your products?

Follow us on Instagram and Facebook to see more photos of our products installed. You may also view pictures of installations in every color on http://vicostone.ca/Gallery.

Is Vicostone good for the environment?

Vicostone considers environmental protection a top priority. Building a better and greener environment for today and for future generations lies at the core of VICOSTONE’s business ethics.

Certified to ISO 14001:2004, all VICOSTONE activities are tightly controlled and annually audited by the International Organization for Standardization (ISO), creating and protecting a sustainable development.

How can I register my warranty?

Visit our Warranty Registration page to submit your information. You’ll need your product name, slab number and batch number from your Vicostone dealer. http://vicostone.ca/Warranty-Registration.

Care and maintainance questions

How long does Vicostone last?

Vicostone comes with a 15-year residential warranty and 10-year commercial warranty on all of its products. With proper care and maintenance, Vicostone can last a lifetime.

Is quartz more durable than granite?

Quartz is harder than granite and it is engineered for busy interiors. Granite has to be regularly sealed and polished to fight off stains and scratches, while Vicostone is made to withstand regular use without the need to apply specialty sealers or waxes. All Vicostone products come with a 15 year limited residential warranty.

Is Vicostone heat resistant?

Vicostone is heat resistant but not heat proof. Always use a heat pad or trivet to avoid permanent damage to your Vicostone.

Does Vicostone produce off-gasses?

Vicostone is GREENGUARD Gold certified for use in sensitive environments like schools or healthcare facilities and produces no off-gasses or volatile organic compounds (VOCs).

Is Vicostone safe for food preparation?

VICOSTONE is NSF certified for food safety and GREENGUARD Gold certified to be free of volatile organic compounds. VICOSTONE is proven to be microbial resistant by reputable organizations and completely safe for food preparation.

Can we use Vicostone outdoors? How does it react to ultraviolet rays and thermal shock?

Vicostone is meant for interior applications only. Outdoor use is not recommended.

Can Vicostone be used around a fireplace - gas, wood or electric?

Vicostone can be used as fireplace mantles and surrounding area. Please refer to Vicostone Fabrication Manual for more information.

How do I clean tough stains or dried spills?

Most messes and spills on Vicostone can be cleaned with a mild soap and warm water. For dried or hardened stains, use denatured alcohol to help break down the problem area and scrub with a non-scratch pad. Never use abrasive chemicals such as acetone, paint thinner or bleach on Vicostone. For more information on cleaning Vicostone including a list of approved cleaners, visit our Care and Maintenance guide.

What cleaners or detergents can I use on Vicostone?

Use only mild detergent and water for daily cleaning. Non-abrasive cleansers with a neutral pH (pH between 6 and 8) are recommended. Denatured alcohol should be used for tougher spills and messes. Never use heavy-duty chemicals like acetone, bleach or paint thinner on Vicostone.

Do I need to seal Vicostone?

Vicostone is a nonporous surface and never requires sealing. It is engineered to resist stains and block harmful bacteria from penetrating the stone.

Do I need to polish Vicostone?

Vicostone never requires polishing.

Can I cut on Vicostone?

Vicostone is scratch and chip resistant but not damage proof. Always use a cutting board and avoid dropping sharp knives and tools on the surface.

Can Vicostone be used on floors, wall and fireplace surrounds?

Yes. Please see our installation guide for more details.